Support

We're here to help you on your Portuguese learning journey.

We typically respond within 24 hours.

Frequently Asked Questions

How do I cancel my subscription?

Go to your iPhone or iPad Settings > tap your name (Apple ID) > Subscriptions > Kotora > Cancel Subscription. Your access continues until the end of the current billing period.

Will I lose my progress if I cancel?

No. Your learning progress, notes, and scores are saved on your device and in iCloud. If you resubscribe later, your progress will still be there.

The audio or speech recognition isn't working. What should I do?

Make sure you have a stable internet connection — audio and speech recognition require an active connection. Also check that you've granted microphone permission in Settings > Kotora. If the issue persists, try restarting the app.

Does Kotora work offline?

Exercises and notes are available offline. However, audio pronunciation and speech recognition require an internet connection.

Is Kotora available on Android?

Kotora is currently available on iOS only. An Android version is planned for the future.

What level of Portuguese does Kotora cover?

Kotora is designed to take you from beginner to A2-level European Portuguese — the level needed for basic everyday communication and the A2 certification exam.

Can I sync my progress across devices?

Yes. If iCloud is enabled on your devices, your progress, notes, and scores sync automatically across all your iPhones and iPads.

I found an error in an exercise. How do I report it?

Please email us at support@kotora.app with the exercise name and a description of the error. We appreciate your help improving the app!